The Ministry of Tourism, Industry and Commerce, in collaboration with the Guyana Tourism Authority (GTA), on Wednesday concluded a one-day Delivering Quality Service training session at the Department of Education Boardroom in New Amsterdam.
Manager of Training and Licensing at the Guyana Tourism Authority, Chetnauth Persaud, explained that the session was specifically designed to strengthen customer service standards while fostering a distinct Guyanese customer service identity that promotes a welcoming and professional hospitality brand for Guyana.
Persaud noted that the training programmes have proven highly beneficial, particularly as the tourism and hospitality industry continues to experience significant growth. He said more individuals are participating in the sessions and applying the skills learned to improve service delivery within their respective establishments.
“We’re seeing increased hospitality and better service among the agencies and businesses that have participated in the training,” Persaud stated.
President of the Region Six Tourism Association, Randy Mangru, who was also in attendance, said the training targets individuals employed across the hospitality sector, including hotels, lodges, catering services, and taxi operations, among others.
“Oftentimes, we find that people do not interact with or treat customers in a professional manner. Given the pace at which our country is developing, everyone whether in the hospitality sector, business sector, public service, or private sector should be properly trained,” Mangru remarked.
Meanwhile, a total of 246 Berbicians have been trained in Region Six this year alone across various fields through training opportunities offered by the Ministry of Tourism, Industry and Commerce in collaboration with the Guyana Tourism Authority.
