In a strategic move to bolster economic growth and create local employment opportunities, the Ministry of Housing and Water, through the Central Housing and Planning Authority, has announced plans for the construction of two state-of-the-art call centers in Mahaicony and Hope Town, Region Five. The bidding process for this significant project is now open, with eligible contractors invited to submit their bids by January 3, 2024.
The call centers, set to become vital communication hubs, aim to enhance public access to essential services, marking a milestone in the government’s commitment to developing the Business Process Outsourcing (BPO) sector in Guyana. Interested bidders are required to provide one hard copy and two electronic copies of their bids to the Chairman of the National Procurement and Tender Administration Board (NPTAB), meeting all stipulated requirements, including bid security.
The bidding process will adhere to the National Competitive Bidding (NCB) Procedures outlined in the Procurement Act of 2003, ensuring a fair and transparent selection process.
The government’s broader vision for the BPO sector involves the creation of more than 15,000 jobs nationwide by 2025. Leveraging Guyana’s advantageous location, favorable time zone, and a well-educated young workforce, the country is emerging as an attractive destination for BPO companies seeking a competitive edge.
To inform this strategic initiative, the Guyana Office for Investment conducted comprehensive studies in various regions, including Regions Two, Three, Five, Six, and Ten, to assess their potential for BPO expansion. Encouragingly, positive findings have paved the way for the government to undertake the construction of call centers nationwide.
The success of these efforts aligns with the PPP/C government’s dedicated focus on Information and Communication Technology (ICT) development, education, and telecommunications reform. This commitment is yielding tangible results, with residents in Linden, Berbice, and Essequibo benefiting from increased access to affordable internet services, empowering them to connect, learn, and thrive in the digital age.
As Guyana undergoes a digital revolution, the construction of call centers stands as a testament to the transformative power of technology in improving lives and fostering economic opportunities across the nation. Stay tuned for further updates on this exciting development that promises to shape the future of Guyana’s BPO sector.
